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MyIntent Call Recording Policy

What we do and don't do when we speak with you by telephone

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Written by Jonathan Brewer
Updated over 7 months ago

  1. This is the policy of Bequeathed Limited (company number 10960116) trading as MyIntent, whose registered office is at Acre House, 11/15 William Road, London NW1 3ER, relating to the recording of in-coming and out-going telephone and video calls.

  2. We record all conversations conducted on our help desk telephone numbers, on Zoom video calls and through our Intercom chat function whether by way of in-coming or out-going call.

  3. The recordings will be stored in accordance with our Privacy Policy for at least 6 years.

  4. We record calls for the following purposes:

    1. ascertaining the technical support needs of our users and sharing those needs amongst our team so that a team member may take action;

    2. ascertaining the legal needs of our users and for advising users who become clients or sharing those needs with one of our panel legal firms when a user has requested that the firm provide them with legal advice;

    3. establishing the existence of facts, for instance in the event of a complaint by one of our users or customers;

    4. responding to a Larke v Nugus request from a competent Court dealing with a challenge to a Will after a user's death about the intentions of and advice given to the user;

    5. ascertaining compliance with regulations applicable to use;

    6. training and to ascertain or demonstrate the standards which are achieved or ought to be achieved by our personnel in the course of their duties;

    7. preventing or detecting crime.

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